Introductory workshop for the introduction of the CAF model in ATS

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The introductory workshop for the introduction of the CAF model of quality management in ATS was held on November 16th and 17th, 2022. The lecturers at the training (CAF support team) are Goran Paštrović, an expert in front of the EU4PAR project and Danilo Rodić, in front of the Ministry of Public Administration and Local Self-Government, while participants are members of the self-assessment working group from among ATS employees.

During the two days of training, in a working and pleasant atmosphere, through theoretical lectures, practical examples and the exchange of experiences and knowledge, the main goals of the workshop were achieved: to familiarize the participants with the systems and models of quality management according to the CAF model and to train them to perform self-evaluation of institution independently based for the development of an action plan/improvement plan. 

After this initial phase, ATS actively continues with activities to establish the CAF model, with the aim of continuous improvement of work, increasing the efficiency and effectiveness of business processes, and improving the quality of our services.


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