Complaints and Appeals

The procedure for resolving complaints and appeals filed to ATS is set out in ATS-PR16, Resolution of Complaints and Appeals.

Complaint is an expression of dissatisfaction, other than appeal, by any person or organisation, to an accreditation body relating to the activities of that accreditation body or of an accredited CAB where a response is expected.

Appeal is a request by a CAB for reconsideration of any decision made by the accreditation body that has adverse effect on a conformity assessment body and that is related to its desired accreditation status.

An  appeal  can  be  lodged  to  ATS  against  accreditation  decisions  within  15  days  after  the  decision has  been  delivered.  The  Appeals  Committee  shall  make  decisions  on  the  appeals  within  30  days  following  the  receipt  of  appeals.